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Frequently Asked Questions

Can I track my package?

If you feel that you need to have a shipment tracked, Transalert.com can help in two ways. If you contact our customer service department, we will be glad to track a shipment on your behalf and notify you of the results. If you prefer the convenience of tracking the package yourself, we can provide you with the necessary information. Please contact customer_service@transalert.com for details.

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Is it safe to use my Credit Card?

Shopping on TransAlert.com is always safe. Period.

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What are my shipping options/prices?

At Simmons-Boardman Books, we realize the value a customer places in receiving their order in a reasonable amount of time. We usually ship available products within 10 business days of your order. Our standard shipping methods require an additional 5-7 business days, depending on location, for final delivery. Some books may take additional time, like not-yet-published and back-ordered titles.

If you have not received your order within a reasonable time, please contact us at customer_service@transalert.com. All orders are shipped standard to US and Canada unless otherwise specified by purchaser.

Standard Shipping Rates for U.S.A.
Add the following shipping & handling if your merchandise subtotal is:
Up to $10.00 Add 4.50
10.01 - 25.00 Add 7.92
25.01 - 50.00 Add 10.78
50.01 - 75.00 Add 11.99
75.01 - 100.00 Add 14.30
100.01 - 150.00 Add 16.28
150.01 - 200.00 Add 19.03
200.01 - 300.00 Add 23.10
300.01 - 400.00 Add 27.17
400.01 - 500.00 Add 31.35
500.01 - 600.00 Add 35.75
600.01 - 700.00 Add 40.15
700.01 - & aboveAppropriate shipping charge added

Standard Shipping Rates For Canada
Add the following shipping & handling if your merchandise subtotal is:
Up to $10.00 Add 8.75
10.01 - 25.00 Add 12.65
25.01 - 50.00 Add 16.80
50.01 - 75.00 Add 21.20
75.01 - 100.00 Add 27.95
100.01 - 150.00 Add 36.60
150.01 - 200.00 Add 49.15
200.01 - 300.00 Add 61.20
300.01 - 400.00 Add 73.75
400.01 - 500.00 Add 86.05
500.01 - 600.00 Add 98.12
600.01 - 700.00 Add 112.90
700.01 - & aboveAppropriate shipping charge added

Standard Shipping Methods for Standard Shipping Rate

  1. Domestic < US
    United Parcel Service (UPS) - Default shipping unless otherwise requested by customer
    United States Postal System (USPS)


  2. Domestic exceptions
    Domestic Exceptions apply to APO/FFO, POB, AK, HI, PR, USVI, Guam, US protectorates, and all non-UPS addresses.


  3. Canada
    USPS - (not trackable.)

Shipping Rates Outside the US and Canada
Shipping rates for international orders need to be determined on a per shipment basis. After we receive your order, we will calculate its total cost including shipping and handling. The order form will require you to provide the necessary information to process your international order.

Maps shipped internationally will have additional charges.

Upon receiving your order, we will notify you of your final cost, including shipping and handling, via email. We will respond to your order within 2 business days. We will then hold your order until we receive a final approval from you. At that time, we will process your order and ship it to you.

  1. Your Shipping Options outside the US and Canada
    1. Air Rate USPS
    2. FedEx and UPS (if you supply your own account number)

  2. Shipping time
    Actual ship time from the local post office to the final destination varies widely from country to country. Once the local postal system of the destination country receives your package, the local post office will make the necessary delivery arrangements. The courier service and transalert.com cannot affect delivery times. Delays in delivery are usually due to customs/import duties or local postal guidelines.


  3. Customs
    Customs and import duties are charged to the customer once the package reaches the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot determine what the fees will be. We recommend that our customers contact their local customs office for details on how these charges are assessed and applied.

Optional shipping methods (Domestic)
  1. Available shippers include UPS and USPS (mail).


  2. Customers may use their own account number for shipping to allow charges to be billed directly to their account. A handling charge will still apply. Please supply your account number when ordering.


  3. Next Day and Second Day delivery rates are available. If you are interested in a Next Day or Second Day delivery please contact our customer service department at 800-228-9670 (US and Canada) or 402-346-4300. (Monday-Friday 8-5 cst)

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What are my payment options?

You may pay for your order in a variety of ways. We accept credit cards, corporate purchasing cards, checks, or money orders, and electronic wire transfers in U.S. funds as payment for your order.

Credit Cards
We accept Visa, MasterCard, and Discover credit cards. Ordering on our website is safe because we use the latest encryption technology when handling sensitive information.

Corporate Purchasing Cards
If you wish to use a corporate purchasing card (Visa and MasterCard) to pay for your order please check the appropriate box on the order form. You will be asked for additional information such as Member Reference Field, Cost Center, and Department Code.

Checks and Money Orders
We accept checks and money orders in U.S. funds only. Send your payments in full along with your order by postal mail. Make your checks/money orders payable to Simmons-Boardman Books, Inc. Mail your payment to:

Simmons-Boardman Books, Inc.
1809 Capitol Ave.
Omaha, NE 68102
Attn: Order Dept.

Electronic wire transfers.
If choosing this method of payment, please fax or email a copy of your order with the following information to expedite processing of your order.

Attach a note indicating a wire transfer was made
The date it was made
The amount of the transfer
Please use the following bank information for wiring funds:

1st National Bank of Omaha
16th & Dodge St
Omaha, NE 68102
Routing #104000016
Account #34369144

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What is the return policy?

Returning items to TransAlert.com is easy. Within 30 days of receipt of your order, you may return any item you have purchased as long as it is in resaleable condition for a full refund of the product purchased. Shipping and handling is still the responsibility of the customer.

To expedite your return please include: the reason for return, a copy of your invoice (or at least a packing slip) credit card receipt (if used for original purchase) contact information, and full address.

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Can I find out more about this item before I order?

We take great strides in sharing information with our customers. If questions remain after reading the related product information generated from our search engine we will answer your inquiries. Please contact customer_service@transalert.com or phone us at 800-228-9670 (US or Canada) or 402-346-4300.

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What if an item is mispriced?

Generally, we will honor the price you find on the our website. However, all prices are subject to change.

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How can I check on the availability of an item?

We try to keep all products in stock. Occasionally, we may be out of stock on an item. To verify availability of any item, please contact customer_service@transalert.com.

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What if my item I've ordered is on back-order?

We will notify you via email or phone when an item you've ordered is on back order. Your order will be held pending your response. If your order includes items which are in stock you may instruct us to hold your shipment until it is complete or have us ship the item in question when it becomes available.

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Can I cancel an order I've placed?

You may cancel any order which has not been shipped. In the event that you need to cancel an order which has already been shipped, it will be handled in the same manner as a returned item.

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Do you have out-of-print books?

For out-of-print books, please contact Simmons-Boardman's Librarian at 402-449-1660, between 9 am-4 pm (cst) M-F.

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Do you provide research on Railroad information?

We provide research through our Transportation Specialty Library. A fee of $25.00 (US funds) per hour is charged for this service. For more infomation please write to research@transalert.com. Additionally, you may call us at either 800-228-9670 (US and Canada) or 402-346-4300 or fax us at 402-346-1783.

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Can I submit a manuscript for consideration?

Manuscript submissions are always welcome at Simmons-Boardman Books, Inc. We only accept manuscripts concerning the railroad and marine industries and related subjects. If you have a manuscript idea for consideration, please contact us at:

Simmons-Boardman Books, Inc.
1809 Capitol Ave
Omaha, NE 68102

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Do you offer trade discounts and volume discounts?

Yes, trade discounts are available on many of our books for book resellers, bookstores and libraries. A discount schedule is available by emailing us at: orders@transalert.com. or by calling 1-800-228-9670 or 402-346-4300 or fax us at: 402-346-1783.

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How do I get permission to use your material?

We grant permission to use copyright material on an individual basis. Your request must include:

  • Title of book or work from which you request to use a portion
  • Page number(s) of text or illustration(s) requested
  • A copy of the page (if available)
  • What the material will be used for
  • Number of copies to be made
  • Name, complete address, and phone number where we may reach you

All request must be made in writing to:

Rights and Permissions
Simmons-Boardman Books, Inc.
1809 Capitol Avenue
Omaha, NE 68102

After a request is permitted, requester must furnish a copy of the completed work to address above.

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Can I have an account for ordering products?

We do offer the convience of applying for a corporate account which would allow you to be invoiced for your orders. We only accept applications for accounts from companies (not individuals) located in Canada and the United States. If your company has already been approved, please select "invoice" in the payment options on the order blank to receive an invoice. If you would like to apply for an account through Simmons-Boardman Books, Inc., please email us at: accounts@transalert.com or by calling 1-800-228-9670 (US and Canada) or 402-346-4300 or fax us at 402-346-1783.

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If you did not find the answer to your question, please email us at orders@transalert.com; call us at 1-800-228-9670 or 402-346-4300; or fax us at 402-346-1783 and we will respond to you personally.


 

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