Frequently Asked Questions Can I track my package? Is it safe to use my Credit Card? What are my shipping options/prices? What are my payment options? What is the return policy? Can I find out more about this item before I order? What if an item is mispriced? How can I check on the availability of an item? What if my item I've ordered is on back-order? Can I cancel an order I've placed? Do you offer gift certificates? Do you have out-of-print books? Do you provide research on Railroad information? Can I submit a manuscript for consideration? Do you offer trade discounts and volume discounts? How do I get permission to use your material? Can I have an account for ordering products? Can I track my package? If you feel that you need to have a shipment tracked, Transalert.com can help in two ways. If you contact our customer service department, we will be glad to track a shipment on your behalf and notify you of the results. If you prefer the convenience of tracking the package yourself, we can provide you with the necessary information. Please email or call 800-228-9670 for assistance. Back to the top of page. Is it safe to use my Credit Card? Shopping on TransAlert.com is always safe. Period. Back to the top of page. What are my shipping options/prices? At Simmons-Boardman Books, we realize the value a customer places in receiving their order in a reasonable amount of time. We usually ship available products within 10 business days of your order. Our standard shipping methods require an additional 5-7 business days, depending on location, for final delivery. Some books may take additional time, like not-yet-published and back-ordered titles. If you have not received your order within a reasonable time, please email us. All orders are shipped standard to US and Canada unless otherwise specified by purchaser. Standard Shipping Rates for U.S.A. Add the following shipping & handling if your merchandise subtotal is: Up to $10.00 Add 4.50 10.01 - 25.00 Add 8.40 25.01 - 50.00 Add 11.43 50.01 - 75.00 Add 12.71 75.01 - 100.00 Add 15.16 100.01 - 150.00 Add 17.42 150.01 - 200.00 Add 20.17 200.01 - 300.00 Add 24.49 300.01 - 400.00 Add 28.80 400.01 - 500.00 Add 33.23 500.01 - 600.00 Add 37.90 600.01 - 700.00 Add 42.56 700.01 - & above Appropriate shipping charge added Standard Shipping Rates For Canada Add the following shipping & handling if your merchandise subtotal is: Up to $10.00 Add 8.75 10.01 - 25.00 Add 13.66 25.01 - 50.00 Add 18.14 50.01 - 75.00 Add 22.90 75.01 - 100.00 Add 30.19 100.01 - 150.00 Add 39.53 150.01 - 200.00 Add 53.08 200.01 - 300.00 Add 66.10 300.01 - 400.00 Add 79.65 400.01 - 500.00 Add 92.93 500.01 - 600.00 Add 105.97 600.01 - 700.00 Add 121.93 700.01 - & above Appropriate shipping charge added Standard Shipping Methods for Standard Shipping Rate Domestic < US United Parcel Service (UPS) - Default shipping unless otherwise requested by customer United States Postal System (USPS) Domestic exceptions Domestic Exceptions apply to APO/FFO, POB, AK, HI, PR, USVI, Guam, US protectorates, and all non-UPS addresses. Canada USPS - (not trackable.) **We are temporarily suspending sales outside the US and Canada due to difficulties with shipping logistics in many countries. Shipping Rates Outside the US and Canada Shipping rates for international orders need to be determined on a per shipment basis. After we receive your order, we will calculate its total cost including shipping and handling. The order form will require you to provide the necessary information to process your international order. Maps shipped internationally will have additional charges. Upon receiving your order, we will notify you of your final cost, including shipping and handling, via email. We will respond to your order within 2 business days. We will then hold your order until we receive a final approval from you. At that time, we will process your order and ship it to you. Your Shipping Options outside the US and Canada Air Rate USPS FedEx and UPS (if you supply your own account number) Shipping time Actual ship time from the local post office to the final destination varies widely from country to country. Once the local postal system of the destination country receives your package, the local post office will make the necessary delivery arrangements. The courier service and transalert.com cannot affect delivery times. Delays in delivery are usually due to customs/import duties or local postal guidelines. Customs Customs and import duties are charged to the customer once the package reaches the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot determine what the fees will be. We recommend that our customers contact their local customs office for details on how these charges are assessed and applied. Optional shipping methods (Domestic) Available shippers include UPS and USPS (mail). Customers may use their own account number for shipping to allow charges to be billed directly to their account. A handling charge will still apply. Please supply your account number when ordering. Next Day and Second Day delivery rates are available. If you are interested in a Next Day or Second Day delivery please contact our customer service department at 800-228-9670 (US and Canada) or 402-346-4300. (Monday-Friday 8-5 cst) Back to the top of page. What are my payment options? You may pay for your order in a variety of ways. We accept credit cards, corporate purchasing cards, checks, or money orders, and electronic wire transfers in U.S. funds as payment for your order. Credit Cards We accept Visa, MasterCard, and Discover credit cards. Ordering on our website is safe because we use the latest encryption technology when handling sensitive information. Corporate Purchasing Cards If you wish to use a corporate purchasing card (Visa and MasterCard) to pay for your order please check the appropriate box on the order form. You will be asked for additional information such as Member Reference Field, Cost Center, and Department Code. Checks and Money Orders We accept checks and money orders in U.S. funds only. Send your payments in full along with your order by postal mail. Make your checks/money orders payable to Simmons-Boardman Books, Inc. Mail your payment to: Simmons-Boardman Books, Inc. 1809 Capitol Ave. Omaha, NE 68102 Attn: Order Dept. Electronic wire transfers. If choosing this method of payment, please fax or email a copy of your order with the following information to expedite processing of your order. Attach a note indicating a wire transfer was made The date it was made The amount of the transfer Please use the following bank information for wiring funds: 1st National Bank of Omaha 16th & Dodge St Omaha, NE 68102 Routing #104000016 Account #34369144 Back to the top of page. What is the return policy? Returning items to TransAlert.com is easy. Within 30 days of receipt of your order, you may return any item you have purchased as long as it is in resaleable condition for a full refund of the product purchased. Shipping and handling is still the responsibility of the customer. To expedite your return please include: the reason for return, a copy of your invoice (or at least a packing slip) credit card receipt (if used for original purchase) contact information, and full address. Back to the top of page. Can I find out more about this item before I order? We take great strides in sharing information with our customers. If questions remain after reading the related product information generated from our search engine we will answer your inquiries. Please email or call us at 800-228-9670 (US or Canada) or 402-346-4300. Back to the top of page. What if an item is mispriced? Generally, we will honor the price you find on the our website. However, all prices are subject to change. Back to the top of page. How can I check on the availability of an item? We try to keep all products in stock. Occasionally, we may be out of stock on an item. To verify availability of any item, please email us. Back to the top of page. What if my item I've ordered is on back-order? We will notify you via email or phone when an item you've ordered is on back order. Your order will be held pending your response. If your order includes items which are in stock you may instruct us to hold your shipment until it is complete or have us ship the item in question when it becomes available. Back to the top of page. Can I cancel an order I've placed? You may cancel any order which has not been shipped. In the event that you need to cancel an order which has already been shipped, it will be handled in the same manner as a returned item. Back to the top of page. Do you have out-of-print books? For out-of-print books, please contact Simmons-Boardman's Librarian at 402-449-1660, between 9 am-4 pm (cst) M-F. Back to the top of page. Do you provide research on Railroad information? We provide research through our Transportation Specialty Library. A fee of $25.00 (US funds) per hour is charged for this service. For more infomation please email us. Additionally, you may call us at either 800-228-9670 (US and Canada) or 402-346-4300 or fax us at 402-346-1783. Back to the top of page. Can I submit a manuscript for consideration? Manuscript submissions are always welcome at Simmons-Boardman Books, Inc. We only accept manuscripts concerning the railroad and marine industries and related subjects. If you have a manuscript idea for consideration, please contact us at: Simmons-Boardman Books, Inc. 1809 Capitol Ave Omaha, NE 68102 Back to the top of page. Do you offer trade discounts and volume discounts? Yes, trade discounts are available on many of our books for book resellers, bookstores and libraries. A discount schedule is available by email or call us at 1-800-228-9670. Back to the top of page. How do I get permission to use your material? We grant permission to use copyright material on an individual basis. Your request must include: Title of book or work from which you request to use a portion Page number(s) of text or illustration(s) requested A copy of the page (if available) What the material will be used for Number of copies to be made Name, complete address, and phone number where we may reach you All request must be made in writing to: Rights and Permissions Simmons-Boardman Books, Inc. 1809 Capitol Avenue Omaha, NE 68102 After a request is permitted, requester must furnish a copy of the completed work to address above. Back to the top of page. Can I have an account for ordering products? We do offer the convience of applying for a corporate account which would allow you to be invoiced for your orders. We only accept applications for accounts from companies (not individuals) located in Canada and the United States. If your company has already been approved, please select "invoice" in the payment options on the order blank to receive an invoice. If you would like to apply for an account through Simmons-Boardman Books, Inc., please email or call us at 1-800-228-9670. Back to the top of page. If you did not find the answer to your question, please email or call us at 1-800-228-9670.

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